Frequently Asked Questions

Will the ChiliPad work with a Tempur-pedic or other memory foam mattress?

● Yes, the ChiliPad covering was designed to stretch at the same rate as the most common mattress. Heat activated visco-elastic foam will still provide the supportive benefit, but without the heat buildup.

Is the ChiliPad SafetyTested?

●The ChiliPad is ETL listed, which is an equivalent of UL testing

What is the weight limit?

●The ChiliPad will operate effectively with a weight range up to 500 lbs. With higher weight ranges the control unit may not reach the maximum temperature range from 46F to 118F, but will still provide significant cooling and heating benefits.

What is the pad made of?

●The pad is Poly/Cotton fabric with a Polyester filling. The circulation tubes are medical grade silicon.

How durable is the ChiliPad?

●The mattress pad is made from 150 thread count poly cotton material and medical grade silicone tubing. The silicone tubing that circulates the water was chosen because of its strength properties. It will cannot be punctured by animal claws, or under normal human use.

What type of water should be used?

●Standard potable water can be used. If you are in an area with hard water or higher levels of sediment we suggest using distilled water.

How do you clean the water or avoid sediment buildup?

●A tablespoon of vinegar can be added each time the water is refilled, or a waterbed water conditioner can be used. We recommend Blue Magic, but all major brands will work.

How do you clean the pad?

●The ChiliPad is machine washable using a front load machine. Dry on a low heat setting.

What are the power details?

●The ChiliPad uses up to 150 watts per control at peak and about 80 watts under normal use and works with common North American 110V power systems.

Should I still use a mattress protector?

●We still recommend a mattress protector be placed between the mattress and the ChiliPad to protect the mattress warranty. In rare cases (temperature differences of greater than 30F) the ChiliPad can experience some condensation buildup near the circulation tubes.

Do you offer a warranty?

●Yes, a 3 year warranty on all components against manufacturing defects.

Will the ChiliPad automatically maintain the set temperature?

● Yes, when the power is turned on, the ChiliPad will return to the last set temperature.

Does it help with hot flashes?

●Yes, this product is Doctor recommended to reduce the symptoms of a hot flash in both severity and duration.

Why do I need it for my whole body, when just my head/ hair sweats?

●Although many consumers feel the temperature problem at night has to do with their head / hair getting too hot, the temperature build up is actually all over the body, and just vented at head area. When the whole body temperature is properly regulated all excess sweating will cease.

Can it be used in a boat, camper or semi truck?

●The ChiliPad is a great solution to heat/ cool your mattress in a boat, camper or semi.

Will the pad change the feel of my mattress?

●No, we have chosen materials to match the stretch rate of the sheets and mattress ticking used on the most popular mattresses in the country.

Will I be able to feel the tubes in the mattress?

●It is possible to feel the circulation tubes with your fingers is you search for them, but they cannot be felt when laying on the mattress. The silicone tubing is soft enough that it allows for a comfortable sleeping surface while still allowing water to pass through the tubes.

How much noise does it make?

●The noise level is low the only audible components are a fan that is similar to a desktop computer, and a water pump that contributes as much noise as a small aquarium pump. The noise typically becomes part of the rooms ambient noise within two weeks, similar to an air conditioning unit.

Are replacement parts available?

●Yes, Contact Us for replacement pad, control units, remotes and connection tubing.